Payment reminders
loquaro calls your customers about upcoming and missed payments in Azerbaijani or Russian — politely, in wording you approved — and comes back with what happened: paid, promised a date, or needs one of your people.
The customer who pays three days late usually just forgot — an SMS scrolled past, a due date landed on a weekend. But nobody staffs a call floor to remind people on time, so the calls start only after the account is overdue, when they're harder and worth less. loquaro takes the reminder list — every customer, before the due date and right after — so the calls that need a person are the only ones a person makes.
How it works
You approve every word
We write the reminder script with you: how the agent greets, how it states the amount and the date, what it may arrange. These are your customers, so it carries your tone — it speaks freely around your script, never past it. No pressure you didn't authorize.
It calls on your schedule
Three days before the due date, the day after a missed one — whatever your cycle is, for ten customers or ten thousand. It reminds, answers the usual questions — how much, until when, where to pay — exactly as your script answers them, and confirms what the customer intends to do.
Every call comes back as a result, not a note
Will pay, already paid, promised a date, needs a person, wrong number, no answer. Each with recording and transcript, kept the way your policy allows. Your team sees the whole cycle in one sorted list.
Proof
A reminder call is the front end of the same system that makes collection calls — and that system has published numbers. At ING Bank in Turkey, a voice agent came to handle over half of all collection calls (published case study):
+58%
more payment promises
~3,000
agent-hours saved per month
The reminder call is the same agent with a gentler script — and a list it never gets tired of. The agent that would make your calls is on this site. Talk to it in Azerbaijani and judge for yourself.
Talk to it nowCompliance & the record
On the record
Every call recorded, transcribed, and logged — all of it, or only what your policy allows. No result rests on what the agent thought it heard.
Never past the script
Amounts, dates, and terms are stated exactly as your policy words them. If speech is unclear, it asks again rather than guessing.
Polite to the customer you keep
A reminder goes to a customer you want to keep. The agent doesn't argue and doesn't pressure — anyone upset, disputing, or asking for a person is escalated politely, with the full conversation attached.
Honest about what it is
Whether the greeting discloses the AI is your choice, shaped with you in the pilot. If a customer asks directly, the agent never claims to be human.
Your data, your region
A server dedicated to you — hosted in Azerbaijan, Georgia, the EU, or where your policy requires. Deleted on your schedule, never used to train anything.
Common questions
The wording and the voice decide that, and both are yours to judge — the agent is on this site. The call itself is short: a greeting, the amount and date, a question, a goodbye. And a customer who is irritated is never argued with — the agent closes politely and your team sees it in the log.
The agent doesn't argue. It thanks them, records the call as “says already paid,” and your team reconciles it against the ledger. Nobody gets lectured over a payment that cleared an hour ago.
No — and it doesn't pretend to. It reminds, answers questions, and points the customer to the payment channels you already have, exactly as your script describes them. What it brings back is certainty: who paid, who promised, who needs follow-up.
On the schedule you set — for example, three days before the due date, then the day after a missed one. How often a customer may be called is part of the script you approve; the agent never adds calls on its own.
Usage-based — you pay for call time, not seats or licenses. We size the pilot together, so you know what a campaign costs before it starts.
You send us a slice of your list; we write the script with you, you approve every word, and the pilot runs on customers you choose. Results come back the way you want them kept. Script changes go straight to the team that builds the agent, not a support queue.
Other calls it makes
Talk to the agent first. If it sounds right, book a demo and we'll shape a pilot around a single due-date cycle — small enough to be a decision, not a project.
